Hospitality Industry

SunSystems is the market leader in the 3, 4 and 5 star hotel market:

Since the 1980's, SunSystems has been empowering the management of some of the world's leading hotels to have greater visibility over their hotel's operating performance
This experience in the hotel market with over 1,000 hotel customers, makes SunSystems Hospitality the number one choice for financial management, business intelligence and reporting & analytics in the 3, 4 and 5 star hotel market
With over 750 premium brand hotels and a further 300 mid-range hotels, SunSystems is the market leader

Examples of Hotel Customers

Four Seasons Hotels and Resorts, Hilton, Mandarin Oriental - The Hotel Group, Marriott, The Ritz-Carlton, Westin Hotels & Resorts, The Fullerton Hotel, Singapore, Radisson Hotels & Resorts, Starwood Hotels & Resorts Worldwide, Inc., Sheraton Hotels & Resorts

Customization for the Hospitality Industry

SunSystems has been configured to meet the specific needs of the hospitality industry. The benefits of this customization are:

Chart of accounts based on industry standards
Proven concepts
Reduced risk
Rapid deployment of the system
Reduced implementation costs
Improved operating efficiencies
Improved reporting and information
Integration to POS and Front Office systems

This customization is described in the following sections.

Pre-configured standard chart of accounts

To address the needs of the mid-size hotel market sector, a pre-configured template or "Core" system has been developed. The "Core" Chart of Accounts was designed to meet hotel standard account numbering ("Uniform System of Accounts"), and this has been verified against the structure documented in the book of the same name, published by the American Hotel & Motel Association, also contributed to by the British Association of Hospitality Accountancy ("BAHA"). This standard is globally accepted within the hospitality industry, and for example is used in throughout the Asia Pacific region.

Pre-configured analysis dimensions

Various analysis dimensions have been pre-defined, with departmental structures and management reporting lines set up. Additional dimensions can be added during the implementation of SunSystems if required.

Hospitality performance management

SunSystems' ability to store non-financial data in the same database as the financial data facilitates the collection and storage of hotel metrics. Examples included:

Total number of rooms
Rooms vacant
Rooms occupied
Covers available
Covers - lunch
Covers - dinner

By combining these metrics with financial data, key performance indicators (KPI's) can be developed and used in management reports. The Standard Chart of Accounts includes several metrics that can be used to produce simple KPI's and management reports.

Integration to Micros-Fidelio
Integration to POS and Front Office Systems